Support
We're here to help — whether you're selling with Junior Bay or you bought something from a store built on it.
Contact us
Tell us what's going on and we'll reply within one business day.
Prefer email? Write to support@juniorbay.net from your own mail app.
Bought something from a Junior Bay store?
Junior Bay is the platform that powers independent stores — the seller named on your receipt handles your order, shipping, and refunds.
- Check your receipt or order email for the seller's name and contact details, and reach out to them first.
- Can't reach the seller, or something looks wrong with a charge? Use the form above with your receipt number and we'll step in.
Please contact us before disputing a charge with your bank — most issues are resolved in a day.
Selling with Junior Bay?
For anything about your account, payments, or your store, use the form above with the email address you sign in with. Payouts and payment processing are handled securely by Stripe; we'll help you with everything on the Junior Bay side.